Hospitality Excellence
By Rand
Welcome to Hospitality Excellence, where you’ll discover the craft of delivering outstanding customer service and refining precise scrutiny in the hospitality industry.
Hospitality Excellence: Course Overview
In this comprehensive course, you’ll explore the core principles of hospitality excellence, from foreseeing guest requirements to exceeding expectations through tailored service.
Whether you’re employed in hotels, restaurants, events, or any other facets of the hospitality industry, this course will furnish you with the expertise and proficiency needed to delight customers and create enduring memories.
Hospitality Excellence: Course Overview
In this comprehensive course, you’ll explore the core principles of hospitality excellence, from foreseeing guest requirements to exceeding expectations through tailored service.
SUBJECTS COVERED
- Introduction to Hospitality Etiquette
- Anticipating Guest Needs
- Creating a Welcoming Environment
- Communication Skills for Hospitality Professionals
- Table Setting and Dinning Etiquette
- Personal Presentation and Professionalism
- Attention to Detail in Service Delivery
- Handling Guest Feedback and Complaints
- Teamwork and Collaboration in Hospitality Excellence
- Continuous Improvement and Professional Development
Whether you’re employed in hotels, restaurants, events, or any other facets of the hospitality industry, this course will furnish you with the expertise and proficiency needed to delight customers and create enduring memories.
REFINE YOUR SKILLS
5,000 QAR
- Course Duration: 2 days
- Type: One to one or small group classes
- Location: In presence
- Time: 18:00 to 22:00
Hospitality Excellence
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Why choose the British School of Excellence Qatar?
- We are the only Etiquette Training provider in the world to be certified and accredited by four internationally recognised organisations: CPD, ILM (part of the City and Guilds Group, and Investors in People). Our training programmes and courses provide an investment for your private life and also for your career.
- We believe that the knowledge and practice of human skills, correct manners, etiquette and service are fundamental skills required to build confidence. Through our programmes, we teach people of all ages how to develop respectful relationships with others, how to be polite, kind and thoughtful, and to develop business and professional skills.
- We welcome people from various backgrounds and nationalities who are enthusiastic about learning. Our philosophy is to teach our attendees how to be the best possible version of themselves so that they can succeed in life, stand out in society and be role models for others.
The British School of Excellence Qatar
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